At Gateauwala, we understand that plans do change. Our cancellation policy is created with flexibility while not hindering smooth operation. By making an order with us, you agree to the terms below.

Cancellation Request

Cancellations will only be accepted if the cancellation request is made prior to the order being dispatched. When your order ships, it is no longer possible to cancel it. To request a cancellation, please email us at [email protected] with all your order details, including your name, order number, and contact information.

Refund Procedure for Canceled Orders

Once your cancellation is accepted, we will proceed with a refund. Refunds are made through bank transfer. Customers must provide their bank account details securely so that we can proceed with the refund. Refunds generally take 5–7 business days after confirmation.

Non-Cancellable Scenarios

Orders that have shipped or have been delivered cannot be canceled. Furthermore, products that are custom-made or have been personalized can only be canceled if no preparation has been done. In any case, please expect changes in the Cancellation Policy.

Updates to the Cancellation Policy

Gateauwala reserves the right to make policy updates at any time. We make it available on our website, and therefore, you should check our website regularly.

Thank you for your understanding and cooperation. For any concerns, please feel free to contact us at [email protected].