At Gateauwala, we guarantee a nice experience for each customer who visits our website. If you are not satisfied with your order or have any problem, the refund policy outlines clear steps on how to solve this problem. For better clarity, refer to the following guidelines and follow them for a refund.

Eligibility for Refunds

Refunds will be provided in cases that include but are not limited to, products of a different quality as described, delivered in a condition that is unacceptable, or for shipping an incorrect item. Customers must communicate with us within 48 hours of receiving their order to qualify for a refund. Please email all your order details, your name, order number, and description of the problem to [email protected].

Refund Process

Any sum that gets approved as a refund shall be processed via bank transfer. In doing so, customers must correctly and securely provide bank account details. Refunds are usually made within 7-10 business days after approval. Kindly be informed that Gateauwala doesn't offer cash refunds.

Non-Refundable Scenarios

Refunds for orders that have been delivered as described and correct will not be made. In addition, any cancellations of orders that have been dispatched cannot be refunded.

Amendments to This Policy

Gateauwala can amend this refund policy whenever it wishes. Changes will be issued on this website, so we always advise you to check on the policy regularly.

For all your queries or concerns, you are welcome to reach us at [email protected]. We are here to solve any issue connected with your order.