Welcome to Gateauwala! By accessing and using our website and placing orders, you agree to be bound by the following terms and conditions. It's a must-read, as it outlines the respective rights and obligations of Gateauwala and the users of our website. For information regarding our policies, you may reach us at [email protected].

1. Orders

Orders can be placed exclusively through our website. It is your responsibility to provide accurate details, including your name, delivery address, and contact information. Once an order is placed, it is considered final, and changes may not always be possible.

2. Payment Terms

Gateauwala accepts cash only against delivery. Our delivery team may not always have a change, so make sure you have the exact amount ready when you receive the cake.

3. Delivery Policy

We will make every effort to deliver on a date and time of your convenience at the time of placing the order. The delivery time may take longer due to other prevailing circumstances. Should this happen, we will notify you immediately.

4. Refunds and Cancellations

We shall refund the entire sum paid for the delivered product in case it is incorrect, damaged, or does not match the description provided to that customer. When requesting a refund, the customer shall provide bank account details through which a bank transfer can be made. Requests for refund should be placed within 48 hours from delivery at [email protected].

Cancellations can only be accepted if made prior to the dispatch of the order. Afterward, cancellation will no longer be considered once the order has been dispatched.

5. Information about Products

We meticulously craft the descriptions and images of our cakes, yet slight differences might be noticeable given that our products are handmade. Ingredients and allergy information can be found for reference. Customers are asked to check these cautiously before ordering.

6. User Conduct

When you access our website, you agree not to engage in any activity that may interfere with the smooth operation of the site. This includes but is not limited to hacking or misuse of the content or provision of wrong information.

7. Intellectual Property

The content, images, logos, and texts on this website are owned by Gateauwala and unauthorized use or reproduction is strictly not allowed.

8. Limitation of Liability

Gateauwala won't be responsible for any damage resulting from the usage of our website or services. This extends to matters like delayed delivery, product dissatisfaction, or technical issues. Our liability stands at the amount placed for the order.

9. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. Please review it to understand how we collect and use your data.

10. Changes to Terms

Gateauwala reserves the right to update these terms at any time. Changes will be effective immediately upon posting on our website. We encourage you to check this page regularly to be aware of any changes.

11. Governing Law

These terms are governed by the laws of the United States. Any disputes will be resolved in accordance with these laws.

By using Gateauwala to place an order, you agree to be bound by these terms and conditions. If you have any questions or need further clarification, please contact us at [email protected].

Thanks for your patronage at Gateauwala. We look forward to serving you soon.